SaaS Onboarding

Customer effort score survey

Pinpoint friction in tours, docs, and support.
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About

This survey measures how easy or difficult users find it to complete key onboarding tasks. By identifying high-effort areas, you can streamline your documentation, support resources, and product tours to improve the overall user experience.

Target audienceUsers who have completed initial onboarding tasks
TriggerAfter completing the last onboarding task
User effort2 questions, about 1 min

Playbook

1AnalyzeIdentify areas with low effort scores and high friction
2ActOptimize documentation and support based on feedback
3IterateRe-survey after improvements to track progress

Frequently asked questions

Grow faster with user feedback

In-app user onboarding, surveys, and embedded forms for feedback-fueled product growth