Last updated: June 30, 2026
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
Survey response data is often controlled by the customer who created the survey. We process that data to provide the service and may need to coordinate privacy requests with that customer.
We use access controls, authentication, and operational safeguards to protect the service. However, no method of transmission over the Internet is 100% secure.
We do not sell your personal information. We may share your information with:
We may process or store information in countries other than where you live. If you need transfer details for a vendor review or data processing agreement, see Data processing and subprocessors or contact us at hello@getuserfeedback.com.
If your team requires EU data residency or another regional processing commitment, contact us before sending production data. We can review the requirement with you and confirm what is covered for your workspace, including data categories, backups, support access, subprocessors, and any exclusions that need separate review. For more detail, see Data residency.
Depending on where you live and how the information is processed, you may have the right to:
If your request concerns feedback submitted through one of our customers' surveys, we may need to coordinate with that customer because they usually control how their survey data is used.
To make a privacy request, email hello@getuserfeedback.com. For more detail, see Privacy rights and requests. For requests made under GDPR, we aim to respond without undue delay and within one month, unless the request is complex or the law allows a different timeline.
We keep personal information only for as long as needed for the service, our customer relationships, security, legal obligations, or other legitimate operational purposes. Depending on the data and the request, deletion may mean deleting, anonymizing, suppressing, restricting, or retaining limited records where an exception applies.
Some deletion requests require manual review so we can verify who is asking, coordinate survey or respondent data controlled by a customer, and avoid deleting the wrong person's data. For more detail, see Data retention and deletion.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
If you have any questions about this Privacy Policy, please contact us at:
Email: hello@getuserfeedback.com